Guaranty Trust Bank (GTBank) has announced that its digital banking platforms are back online following a period of service disruption. In a message posted on its official X account on Wednesday, October 16, the bank expressed gratitude to its customers for their patience and continued support during the downtime.
The bank’s statement read: “We are pleased to inform you that services on our Digital Banking Channels are now online, and all our branches nationwide are open to serve you. We are working diligently to fine-tune and optimize our new systems to ensure an improved service experience for all our customers.” This message comes after days of customer frustration over difficulties in accessing banking services.
Throughout the week, many GTBank customers voiced their concerns about the extended downtime, which came as the bank transitioned to a new core banking application system. Despite assurances that the upgrade had been completed, users faced difficulties in carrying out transactions on digital platforms, further straining the bank-customer relationship during this period.
In its latest communication, GTBank sought to reassure its customers of ongoing efforts to deliver a more reliable and robust banking experience with the new system in place. The bank emphasized its commitment to enhancing the quality of its services, ensuring that the updated system will provide better efficiency and user experience across all channels.
